Complaints and Refunds

We take your concerns seriously

Please complete the form if you have a concern with your experience, quality, result, or payment with respect to:

The provision of Jointly’s Services or the operation of Jointly’s business, or
The collection, retention, disclosure, or use of your personal information.

We will respond to your submission within 5 business days and work with you to resolve your concerns.

Jointly reserves the right to refund your original payment and terminate access to your account and the Services in the event a Complaint cannot be resolved.

Policy & Restrictions

Refunds and Account Deletion

Refund Policy

Once payment is made, customers can download, print, and use Jointly’s relationship agreements.
Refund requests must be submitted within 30 days of the original payment. Refunds outside that time may be considered in specific cases to ensure customer satisfaction.
To request a refund, please explain why you no longer need or want to use your Jointly-generated documents.
If approved, the refund will be processed back to the original payment method and should appear on your credit card within 5–10 business days.

Refund Restrictions

Refunds are not provided due to changes in personal circumstances that make Jointly no longer applicable.
Refund requests must be submitted within 30 days of the original payment. Refunds outside that time may be considered in specific cases to ensure customer satisfaction.

Account Deletion

Receiving a refund will result in the permanent deletion of your account.

We take your concerns seriously

Send us a message

Refunds and Account Deletion

Refund Policy

Refund Restrictions

Account Deletion

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